Effective handling of complaints is the responsibility of a true professional. How to do it?
Mikhail Trubin, Head of Innovation Projects, Home Credit Bank
In 2011, I joined Home Credit Bank as the Director of the largest Regional Center in Krasnoyarsk. A year later, I started leading a new active sales direction at the Sibir Direction (Novosibirsk), and in 2013 I moved to Nizhny Novgorod to the established Volgo-Vyatka Direction, where I was responsible for the development of Retail and POS channels in the macro-region. Today I am employed in Moscow branch and am responsible for sales at the largest Central Direction
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